Privacy policy

Privacy Policy

Last Updated: July 21, 2026

At Turebewell™, protecting your personal information is one of our highest priorities. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when using our website or purchasing our products.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To operate our online store and provide our services, we may collect information in several ways.

Information You Provide

When you interact with our website, you may voluntarily provide information such as:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number

  • Payment details (processed securely by our payment providers)

  • Any information included in customer service communications

Information Collected Automatically

Certain technical information is collected automatically whenever you browse our website, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Visit duration

  • Referral source

  • Cookie identifiers

This information helps us improve website performance and enhance your shopping experience.

2. How We Use Your Information

We process personal information only when necessary to operate our business and serve our customers.

Your information may be used to:

  • Process and fulfill orders

  • Verify and authorize payments

  • Arrange shipping and delivery

  • Respond to customer inquiries

  • Send order confirmations and tracking updates

  • Improve website functionality and product offerings

  • Prevent fraud, abuse, and unauthorized transactions

  • Comply with legal obligations

With your consent, we may also send promotional emails about new products, special offers, or store updates.

3. Payment Security

We take appropriate measures to safeguard your personal information.

Our website utilizes industry-standard security technologies, including encrypted data transmission during checkout.

For your protection:

  • Payment information is processed by certified third-party payment providers.

  • We do not permanently store your complete credit or debit card numbers.

  • Access to customer information is restricted to authorized personnel who require it to perform their job responsibilities.

4. Sharing Information

We respect your privacy and do not sell your personal information to unrelated third parties.

However, we may share limited information with trusted service providers that assist us in operating our business, including:

  • Payment processors

  • Shipping and logistics companies

  • Website hosting providers

  • Customer support platforms

  • Fraud prevention services

  • Marketing and analytics providers

These providers receive only the information necessary to perform their services on our behalf.

5. Cookies & Similar Technologies

Our website uses cookies and comparable technologies to improve functionality and user experience.

Cookies help us:

  • Keep items in your shopping cart

  • Remember account preferences

  • Analyze website traffic

  • Measure marketing performance

  • Improve website security

  • Personalize your browsing experience

You may manage or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

For information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

6. Advertising & Analytics

We may work with trusted advertising and analytics partners to better understand website performance and deliver relevant advertisements.

These providers may collect information through cookies or similar technologies.

Examples of services that may be used include:

  • Google Analytics

  • Google Ads

  • Meta (Facebook & Instagram)

  • Shopify Analytics

Each provider manages information according to its own privacy policy.

7. Third-Party Websites

Our website may contain links to external websites operated by other organizations.

Once you leave our website, this Privacy Policy no longer applies.

We encourage you to review the privacy practices of any third-party websites you visit.

8. Your Privacy Rights

Depending on where you reside, you may have certain legal rights regarding your personal information.

These rights may include:

  • Accessing your personal data

  • Correcting inaccurate information

  • Requesting deletion of personal information

  • Restricting or objecting to certain processing

  • Requesting a copy of your information

  • Withdrawing marketing consent at any time

To exercise these rights, please contact us using the information provided below.

9. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and other related legislation.

Where required by law, we will honor verified requests concerning access, correction, deletion, or other applicable privacy rights.

10. Children's Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information promptly.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized whenever practical.

12. Updates to This Privacy Policy

From time to time, we may revise this Privacy Policy to reflect operational changes, legal requirements, or improvements to our services.

The latest version will always be available on this page, together with the updated revision date.

Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us.

PetSmart

📍 Address: 2568 W Commonwealth Ave, Alhambra, CA 91803, United States

📞 Phone: +1 (626) 284-3390

📧 Email: service@turebewell.com

We appreciate your trust in Turebewell™ and remain committed to protecting your privacy while providing a safe, transparent, and enjoyable shopping experience.