Shipping Policy

At Turebewell™, we know you're excited to receive products for your beloved pets. Our goal is to process every order efficiently and deliver it safely while maintaining the quality you expect.

Please review the information below to understand how we prepare, ship, and deliver your order.

Our Shipping Commitment

To provide a wider selection of high-quality pet products at competitive prices, Turebewell™ works with carefully selected fulfillment partners located in different regions around the world.

This fulfillment model allows us to:

🐾 Offer innovative pet products without excessive retail markups

📦 Minimize unnecessary warehousing and reduce inventory waste

🌎 Improve shipping efficiency through strategically located distribution centers

Every order is carefully inspected before it leaves our fulfillment facilities to ensure your pet receives products that meet our quality standards.

1. Order Processing

After your order is successfully placed, our team begins preparing it for shipment.

Processing Time

• Orders are typically processed within 2–4 business days.

• During holidays, promotional events, or periods of unusually high demand, processing may require up to 5 business days.

Please note that processing time does not include shipping transit time.

2. Shipping Cost

We currently offer a flat-rate shipping fee of $5.99 USD for all orders, regardless of destination.

Any available shipping promotions or free shipping offers will be displayed during checkout when applicable.

3. Estimated Delivery Times

Delivery speed depends on your destination and local carrier operations.

These delivery estimates are provided for reference only. Weather conditions, customs inspections, public holidays, and carrier delays may occasionally extend transit times.

4. Tracking Your Order

As soon as your package has been dispatched, we'll send a shipping confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to become active.

• Some carriers update tracking information only after the package reaches the next shipping facility.

• Delayed tracking updates do not necessarily indicate that your shipment has stopped moving.

5. Customs & Import Charges

For orders shipped outside the United States, local customs regulations may apply.

Customers are responsible for any import duties, customs charges, VAT, or other government fees required by their country.

Turebewell™ cannot predict these charges and is not responsible for delays caused by customs clearance procedures.

6. Changes or Cancellation Requests

If you notice an error in your shipping information or need to cancel your purchase, please contact us as soon as possible.

Email: service@turebewell.com

Requests must be submitted within 12 hours after the order is placed.

Once an order has entered fulfillment or has already been shipped, we may no longer be able to modify or cancel it.

7. Lost, Missing, or Damaged Shipments

We want every order to arrive safely.

Damaged Package

If your item arrives damaged during transportation, please email us within 72 hours of delivery and include clear photos of:

• The damaged product

• The shipping package

• The shipping label

After reviewing your request, we'll gladly arrange an appropriate solution, which may include a replacement.

Lost Shipment

If the shipping carrier officially confirms that your package has been lost before delivery, we will provide a replacement at no additional cost whenever applicable.

8. Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

Turebewell™ is not responsible for packages delayed, returned, or lost due to incorrect or incomplete shipping information provided during checkout.

Need Assistance?

If you have any questions regarding shipping, delivery, or your order status, our customer support team is always ready to assist.

PetSmart

📍 Address: 2568 W Commonwealth Ave, Alhambra, CA 91803, United States

📞 Phone: +1 (626) 284-3390

📧 Email: service@turebewell.com

Thank you for choosing Turebewell™. We appreciate your trust and will do our best to deliver every order safely, efficiently, and with the care your pets deserve.